Where is my order? 

Please note that tracking numbers are only available once your order has been dispatched. 

Delivery time is 3-5 working days  (this does not include weekends), and our express delivery is 2-3 working days and UK next day delivery. 

For worldwide orders standard shipping is 15.99 for 5-7 working days. 

Once your order has been shipped, you should receive a dispatched email and an estimated date of arrival. 

 

How can I contact the MAINGrl customer service team? 

Yes, for all things MAINGrl, our customer service team is here to help, Our MAINGrl customer service team can be contacted through email - shopmaingrl@gmail.com. Please allow 24-48 hours for a response regarding your query.

 

Can I make changes to my order? 

At MAINGrl we act very fast and we process your order almost as soon as it has been placed. Due how quick me we move, unfortunately you won’t be able to cancel or edit your order once it has been placed.  You’ll need to return unwanted items or place a new order. 

 

Do you offer refunds?

No, unfortunately we don’t offer refunds. You may exchange your item should you have an issues and if you no longer want the item and wish to return it, we offer you a credit note for the amount you paid.

 

Do I need an account to purchase with MAINGrl? 

No, you don’t need an account but you do have the option of creating one. Having a account will make you feel like the real MAINGrl you are. The account will ensure you a faster and smoother purchasing process, plus by making an account you’ll automatically be  signed up to our mailing list so you’ll receive exclusive updates and discount codes in the future. 

 

What should I do if I receive an faulty or incorrect item? 

We are extremely sorry should this be the case, and here at MAINGrl we will try our very best to fix that. 

So that we can make the process as quick and smooth as possible, please drop us a message at shopmaingrl@gmail.com and include the follow 

Your full name 

Your order number 

Product name and code (this information can be found on your confirmation email or on your receipt inside) 

Picture of the fault/incorrect item. 

Please allow 24-48 hours for a response from our team. 

 

How often Will you be restocking?

We will try to restock our site every 2-3 weeks. 

 

My parcel is lost by Royal Mail or parcelforce, what should I do?

Once a parcel has been shipped all responsibilities are with the chosen delivery partner, please contact them directly for more information on the missing parcels. Once items have the maingrl hq we can’t be held responsible. 

 

Do you have a size guide? 

Yes, if you look below our product description, we have size chart to help you find the perfect size for you.

 

Should I get my normal size or a size down? 

Our products are true to size but also have a lot of a stretch. For a tighter fit please size down. 

 

Can I cancel an order after it’s been made? 

You have up to 60 minutes after you’ve placed your order to request a cancellation. If the cancellation request is sent within that hour the cancellation will be allowed if not then cancellation will automatically be denied. 

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